Terms & Policies
Terms and conditions, disclaimer, privacy, cancellation & refund, and delivery policies.
Terms & Conditions of Use
Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following ‘Terms and Conditions of Use’, which together with our ‘Disclaimer Policy’, ‘Privacy Policy’, ‘Cancellation & Refund Policy’ and ‘Shipping & Delivery Policy’ govern Shambhavi Jhotish Kendra.com and its associated persons/ organizations (here in after called ‘Shambhavi Jhotish Kendra’)'s relationship with you in relation to this website.
The term ‘Shambhavi Jhotish Kendra’ or 'us' or 'we' refers to the owner of the website whose registered email id is shambhavijhotishkendra@gmail.com. The term 'you' refers to the user or viewer of our website.
The use of this website is subject to the following terms of use:
Acceptance of conditions of agreement
‘Shambhavi Jhotish Kendra’ provide consultation/ suggestion/ guidance to customers based on their birth details and other data, against the conditions of this agreement. All the visitors of this and other affiliated websites, as well as buyers of all the products and services provided by ‘Shambhavi Jhotish Kendra’, are supposed to have gone through these Terms and Conditions relating to use of these websites, products and services. The act of using these websites, products and services signifies their agreement and acceptance to these Terms and Conditions. If they do not agree to these Terms and Conditions, then they have the option to not to use these websites, products and services.
No claim about the accuracy or reliability of the contents
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither any third parties, nor we provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials/ services found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials/ services on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
Purely based on Vedic, Astrological and other related principles
The products and services, provided by ‘Shambhavi Jhotish Kendra’, are based purely on Vedic, Astrological and other related principles. ‘Shambhavi Jhotish Kendra’ does not make any warranties of any kind, express, implied or contingent, on the results of these products and services.
Right to terminate the service
‘Shambhavi Jhotish Kendra’ reserves the right to terminate any service and refund any money received without assigning any reason. It also therefore reserves the right to modify, alter or discontinue the service, with or without notice to the customers who may accept the revised terms or opt to take the refund.
Variation in the design of products
The Design of various products, especially Yantras may differ from the image shown on our website, as we keep on upgrading our products in the light of continuous and extensive research done by us. We also improvise the design of our products, keeping in view the specific planetary position, specific requirement or the problem being faced by our client.
Payment of Products and services
The Services/ Products/ consultation/ suggestion/ guidance reports are provided, only after the payment is received in advance. However, the ‘Shambhavi Jhotish Kendra’ reserves the right to collect any amount, which was supposed to be collected being the part of the price of products and services, but not actually received due to mistake or any other reason. For this purpose, ‘Shambhavi Jhotish Kendra’ is free to use any means, permitted by the law.
Your obligations
All the customers of ‘Shambhavi Jhotish Kendra’ as well a susers of this website are presumed to maintain complete secrecy of these consultation/ suggestion/ guidance reports extended by ‘Shambhavi Jhotish Kendra’ and not to divulge this information to anyone. You are also informed that unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
You also understand that ‘Shambhavi Jhotish Kendra’ sends various communications, promotional material and other information to the members of this website, through e-mail, SMS and other media. By taking membership, it is presumed that you had conveyed your unconditional consent for receiving such communications, promotional material and other information.
Not cononected with any religion
There is no word for religion in Sanskrit, the ancient language of India as well as that of Vedas, earliest books of humanity. The closest word is Dharma which means “principle”. Vedas do not contain rules and regulations just for Hindus only but for all Dharmik people, i.e. men and women with principles. The religion described in Vedas is called Sanatana Dharma (the eternal religion, religion for all). Hence, consultation/ suggestion/ guidance/ provision of products & services by ‘Shambhavi Jhotish Kendra’, based primarily on Vedas, neither subscribe to nor propagate any particular religion or sect. Any indication about any religion or use of any religious terminology by ‘Shambhavi Jhotish Kendra’ should be interpreted in this spirit only.
Security of your Account with us
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and also you agree to accept responsibility for all activities that occur under your account or password.
If you are under 18, you may use this Site only with involvement of a parent or guardian. ‘Shambhavi Jhotish Kendra’ reserves the right to refuse service, terminate accounts, remove or edit content in their sole discretion.
Linking of this Website
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without ‘Shambhavi Jhotish Kendra’’s prior written consent.
Reviews, Comments, Communications, and other Contents
Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing on intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead. ‘Shambhavi Jhotish Kendra’ reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant ‘Shambhavi Jhotish Kendra’ a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.
Arbitration and legal Jurisdiction
If any dispute arises between you and ‘Shambhavi Jhotish Kendra’ during your use of the Website or thereafter, in cononection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement and Terms and Conditions the dispute shall be first referred to a sole Arbitrator who shall be an independent and neutral third party identified by ‘Shambhavi Jhotish Kendra’. The place of arbitration shall be Noida, Delhi NCR, India. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of India or other regulatory authority. However, any legal action against us will be jurisdiction of Noida Court only.
Legality of Electronic Communications
When you visit this Site or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Copyright Provisions
All content included on this and other Sites of ‘Shambhavi Jhotish Kendra’, including but not limited to the layout, look, appearance, text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, presentation style, design and software, is the property of ‘Shambhavi Jhotish Kendra’ and protected by copyright laws. ‘Shambhavi Jhotish Kendra’ will have full rights to recover the losses as well as damages from the persons, who infringe upon our rights. No one is allowed to copy any of the above contents (even a sentence) from any of our websites, without our written permission. Unauthorized copying, distributing or forwarding any of our contents (even a sentence), design, presentation, structure or methodology for any purpose by any means is prohibited and may result into severe Civil and Criminal penalties, costing you up to Seven years non-bailable imprisonment or/ and heavy financial penalty. For this purpose, our team of Advocates regularly vouches the publications and websites, with the help of professionals equipped with latest anti-plagiarism tools and software’s.
Credit Card Details
You agree, understand and confirm that the credit card/ debit card details provided by you for availing of products and services of ‘Shambhavi Jhotish Kendra’ will be correct and accurate and you shall not use the credit card which is not lawfully owned by you, i.e. in a credit card/ debit card transaction, you must use your own credit card/ debit card. The liability for use of a card fraudulently will be on you and the onus to 'prove otherwise' shall be exclusively on you.
Fraudulent /Declined Transactions
‘Shambhavi Jhotish Kendra’ reserves the right to recover the cost of products/ services, collection charges and lawyers fees from persons using the Site fraudulently. ‘Shambhavi Jhotish Kendra’ reserves the right to initiate legal proceedings against such persons for fraudulent use of the Site and any other unlawful acts or acts or omissions in breach of these terms and conditions.
Indemnity Clause
You agree to defend, indemnify and hold harmless ‘Shambhavi Jhotish Kendra’, its employees, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees; caused by or arising out of claims based upon your actions or inactions; which may result in any loss or liability to ‘Shambhavi Jhotish Kendra’ or any third party; including but, not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations, under this User Agreement or arising out of your violation of any applicable laws, regulations; including but, not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.
Disclaimer Policy
No claim about accuracy or reliability of information
The information contained in this website is for general information purposes only. The information is provided by Shambhavi Jhotish Kendra.com and its associated persons/ organizations (hereinafter called ‘Shambhavi Jhotish Kendra’). While we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in cononection with, the use of this website.
Every effort is made to keep the website up and running smoothly. However, ‘Shambhavi Jhotish Kendra’ takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
No Legal or Contractual Bearing
The products and services, provided by ‘Shambhavi Jhotish Kendra’, are based purely on Vedic, Astrological and other related principles. ‘Shambhavi Jhotish Kendra’ does not make any warranties of any kind, express, implied or contingent, on the results of these products and services. These consultation/ suggestion/ guidance/ provision of products & services, therefore have no legal or contractual significance.
No responsibility for payment made to others
The Services/ Products/ consultation/ suggestion/ guidance reports are provided, only after the payment is received in advance. However, the ‘Shambhavi Jhotish Kendra’ will not be responsible for any payments made to any person, not cononected to it and will not be obliged to provide Services/ Products/ consultation/ suggestion/ guidance against these payments. In case of any doubt, it is suggested to contact on the phone numbers given in the website immediately. The ‘Shambhavi Jhotish Kendra’ does not authorize any person to receive any payments on its part.
Disclaimer of warranties
Customer hereby agrees that no contractual or legal liability arises against ‘Shambhavi Jhotish Kendra’ by ordering or making use of services and products of ‘Shambhavi Jhotish Kendra’. ‘Shambhavi Jhotish Kendra’ shall not be liable for any direct, indirect, incidental, or consequential loss or damages, which may arise from the use of any of its product/service/consultation/ suggestion/ guidance. No notice or advice from any customer to ‘Shambhavi Jhotish Kendra’ will create any liability whatsoever.
Outsourcing of products
The ‘Shambhavi Jhotish Kendra’ does not produce all the products supplied by it. Although we procure these products, from the best possible and most reliable source and representatives of the ‘Shambhavi Jhotish Kendra’ make surprise visits to these suppliers, variations beyond the control of the ‘Shambhavi Jhotish Kendra’ may be possible in rare and exceptional cases and the ‘Shambhavi Jhotish Kendra’ will not be responsible for the same.
No replacement to traditional measures
Due to legal reasons, it is being declared that any product/ service/ consultation/ suggestion/ guidance from ‘Shambhavi Jhotish Kendra’ is not the replacement of any traditional method of medical, legal or other remedies. The motive of ‘Shambhavi Jhotish Kendra’ is providing maximum support to the client. No claim or refund claim will be acceptable in this regard, as the result ultimately depends on the performances of the client / member.
No responsibility about linked websites
From time to time this website may also include links to other websites, which are not under our control. These links are provided for your convenience to provide further information. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Since, we do not have any control over the nature, content and availability of those sites, we have no responsibility for them. You are advised to use your discretion while interacting with those entities and websites.
Risk of Loss
All products purchased from ‘Shambhavi Jhotish Kendra’ are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon the delivery to the carrier by us.
Presumption about Communications
For communication purposes, ‘Shambhavi Jhotish Kendra’ either sends e-mail or posts notices on the relevant website. Once these acts have been performed, it will be presumed that a communication, which is proper in all respects, has been made. ‘Shambhavi Jhotish Kendra’ will not be responsible for the said e-mail bouncing back, going into Spam box or non delivery due to any other reason, beyond its control. ‘Shambhavi Jhotish Kendra’ will also not be responsible, if any does not take note of any notice, posted on this or any other website owned/ operated by ‘Shambhavi Jhotish Kendra’.
Misuse of data by Third Parties
We employ other companies and individuals to perform functions on our behalf for the various services and in this process, these companies and individuals interact with the miscellaneous data pertaining to our customers. In a remote possibility, these companies and individuals may try to misuse this data these data for getting; some benefits, pecuniary or otherwise. In their own interests, ‘Shambhavi Jhotish Kendra’ strictly advises all its clients to not to respond to any communication not received from official chanonels of ‘Shambhavi Jhotish Kendra’, since ‘Shambhavi Jhotish Kendra’ does not own any responsibility for the same.
No responsibility towards Copyright infringement by third parties
Many of the contents included on this and other Sites of ‘Shambhavi Jhotish Kendra’, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, presentation style, design and software; are provided by third parties. ‘Shambhavi Jhotish Kendra’ uses these contents in the belief and presumption that they do not violate any law, including those relating to Copyright and Intellectual Property. In view of this, we do not own any responsibility; legal, financial or otherwise towards any legal infringement by the third parties.
Having said that; we want to stress here that ‘Shambhavi Jhotish Kendra’ respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please inform us immediately, so that we could take appropriate action.
Fraudulent Transactions
‘Shambhavi Jhotish Kendra’ does not bear any responsibility towards any financial transaction incurred on any website owned by ‘Shambhavi Jhotish Kendra’, through the fraudulent use of credit card/ debit card transaction, you must use your own credit card, debit card or any other financial means, as ‘Shambhavi Jhotish Kendra’ does not have any mechanism to check the same.
Force Majeure
‘Shambhavi Jhotish Kendra’ shall have no liability to you for any interruption or delay in access to the Site irrespective of the cause, providing of services and delivery of products.
Privacy Policy
This privacy policy explains how ‘Shambhavi Jhotish Kendra’ (astrologer Shobha Rani, “we” or “us”) collects, uses, stores and protects the information you give us when you use this website, book an appointment (on this website, by phone or WhatsApp, or through an AI assistant), or pay for a consultation or report. We may update it by changing this page. Last updated: 16 October 2026.
What we collect
- When you book or contact us: your name, mobile / WhatsApp number, email address (optional), the service, way of consulting and time you choose, and any notes or questions you write.
- Birth details (date, time and place of birth) if you give them. For match making, your partner’s name and birth details; if you give us another person’s details, please make sure they are happy for you to do so.
- Payment: online fees are paid through Razorpay. We receive a payment reference, the amount and whether it succeeded. We never see or store your card, UPI or bank details.
- The internet (IP) address a booking was made from, kept with the booking to prevent misuse of the booking system.
- Messages you send us by email, phone or WhatsApp.
We do not ask for medical records or bank details. Please do not put them in the notes.
What we do with the information
- To arrange, hold, confirm, change and carry out your appointment, and to contact you about it by phone, WhatsApp or email.
- To prepare your consultation or written report. Birth details are used only for this.
- To take and confirm payment, keep accounting records, and prevent misuse of the booking system.
- To answer questions you send us.
We send promotional messages only if you have agreed to receive them, and you can ask us to stop at any time.
Booking through an AI assistant
You can ask an AI assistant such as Claude or ChatGPT to book an appointment for you through our connector (see Book with an AI assistant). The assistant sends us only the booking details described above, that is, what you tell it for the booking, and we send back free times and the status of your booking. We do not receive, read or store your conversation with the assistant. The assistant never receives your card or UPI details: you pay on this website. Your assistant’s provider handles your conversation under its own privacy terms. Bookings made this way carry a short note saying so in our records.
Sharing of your information
We use these services to run the booking, and they handle your information only for that purpose: Razorpay (payments), our web hosting and email services (to run this website and send confirmations), and Telegram (our astrologer receives a private notice of each new booking with your name, number, service and time). We may also disclose information where the law requires it. We never sell, distribute or lease your personal information to anyone.
Security
We are committed to ensuring that your information is secure. Booking records are kept on our web server in a protected area that cannot be opened from the internet, the booking management screen is password protected, and this website uses HTTPS. We treat your name, birth details, email and telephone number as confidential and make no disclosure to anyone except as described in this policy. Birth data is used solely for preparing and communicating your consultation, guidance or report.
How long we keep it
We keep booking and payment records for as long as needed to provide the service and keep proper accounts, normally no longer than 3 years after your last appointment, unless the law requires us to keep some records longer (for example accounting records). After that we delete or anonymise them.
Cookies and other websites
This website does not use advertising or analytics cookies. When you pay, the Razorpay payment window may set its own cookies under Razorpay’s privacy policy, and this website loads its fonts from Google Fonts, so Google receives your internet address when a page loads. Our website may also contain links to other websites. Once you leave our site we have no control over that other website and cannot be responsible for the protection and privacy of any information you provide there; please read the privacy statement of any site you visit.
Your Rights
You may ask us at any time to tell you what personal information we hold about you and give you a copy, to correct anything that is wrong or incomplete, to delete your information (we may need to keep some records where the law requires it), or to stop sending you promotional messages. You may also withdraw your agreement to be contacted; this does not affect appointments already held. To do any of this, email shambhavijhotishkendra@gmail.com, call or WhatsApp +91 97175 04683, or write to us at the address on our Contact page. We aim to reply within 30 days and there is no charge. We aim to handle your information in line with Indian data-protection law. If you are unhappy with how we handle your information, please tell us first so that we can put it right.
Contact Us
If there are any questions regarding this privacy policy, you may contact us using the information below:
Shambhavi Jhotish Kendra
Telephone / WhatsApp: +91 97175 04683
E-Mail ID shambhavijhotishkendra@gmail.com
Cancellation & Refund Policy
Online consultation fee
The regular fee for an online consultation (phone, WhatsApp or video) is ₹999. When you book your appointment online you pay a discounted ₹499 through Razorpay (UPI, cards, net banking and wallets). This covers your whole consultation. An in-person consultation is ₹1999, also paid online when you book. Clients with a valid promo code can have the online payment waived. All fees are in Indian rupees (INR).
The consultation fee paid online is non-refundable. If you need to change your appointment, please contact us as early as possible.
The cancellation and refund terms below apply to other orders, such as written report plans.
‘Shambhavi Jhotish Kendra’ and its associated persons/ organizations (hereinafter called ‘Shambhavi Jhotish Kendra’) believe in helping its customers as far as possible, and have therefore a liberal cancellation policy. Under this policy:
Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the processing of orders.
There is no cancellation of orders placed under the ‘Services’ category of our site.
No cancellations are entertained for those products that the ‘Shambhavi Jhotish Kendra’ marketing team has obtained on special occasions like Sankranti, Diwali, Navaratri etc. These are limited occasion offers and therefore cancellations are not possible.
‘Shambhavi Jhotish Kendra’ does not accept cancellation requests for items, which undergo Energizing/ Programming Process to enhance their effect, before being sent to our esteemed clients.
In case of receipt of damaged or defective products, please report the same to our Customer Helpline. The request will, however, be entertained once we have checked and determined the same at our own end. This should be reported within 2 days of receipt of the products.
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
While submitting your cancellation requests, please always quote your order number (sent to you via email after ordering) and tell us clearly why you’re cancelling the ordrs.
Shipping & Delivery Policy
‘Shambhavi Jhotish Kendra’ and its associated persons/ organizations (hereinafter called ‘Shambhavi Jhotish Kendra’) are committed for safe, secured, fast and satisfactory delivery of all their products and services to our esteemed clients. Our Shipping & Delivery Policy is as under:
Shipping & Delivery of Our Products
For International buyers, orders are shipped and delivered primarily through International speed post and in some cases through registered international courier companies.
For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only.
Orders are shipped within 15 working days payment or as per the delivery date agreed at the time of order confirmation, unless they are required to undergo Energizing/ Programming Process to enhance their effect, before being sent to our esteemed clients.
‘Shambhavi Jhotish Kendra’ is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 15 working days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Delivery of all orders will be to registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order). Our esteemed members have the facility of registration of multiple addresses with us. They can earmark different delivery addresses for different orders.
‘Shambhavi Jhotish Kendra’ is in no way responsible for any damage to the order while in transit to the buyer. ‘Shambhavi Jhotish Kendra’ is proud to use EBS for fast, easy and efficient secure payments. All major credit cards are accepted.
Shipping & Delivery of Our Services
Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our Helpline Number +91 9717504683 or Helpline e-mail shambhavijhotishkendra@gmail.com
Some of our services, e.g. Yagya, require their specific performance, the dates of which are intimated after their fixation. In the case of some services, some products are delivered as a part of package on the complimentary basis. These complimentary products are delivered only after performance of specific service.